Claims experience you can trust
We take pride in our commitment to client satisfaction, offering personalized service and efficient solutions to help streamline the claims process. Our best-in-class claims adjusters have years of experience that provides a deep understanding of the complex intricacies leading to swift and accurate assessments. As the complexity of risks continues to evolve, resulting in a higher likelihood of losses, it has become increasingly crucial to depend on a team that can make the claims experience as seamless as possible.
Track record of excellence
83%
Claims satisfaction score
7,200/year
Claims handled on average
300+
Years of combined experience
Why 华体会?
Responsiveness
As a part of our commitment to excellence, contact will be attempted within 24 hours of the claim submission.
Deep industry knowledge
Our experts are well-versed in industry-specific equipment, risks and operations. As a result, it eliminates the need to rely on others for specialized knowledge and helps facilitate a smoother claims process.
Specialized guidance
Each marine claims professional is aligned based on concentrations of specific coverage. This allows them to be deeply knowledgeable and experienced across their function area.
Consistency
Our alignment model helps to foster a consistent claims experience with our partner agents by working with familiar adjusters across claims of a similar nature.
What you and your clients should expect from our process
- 1. Claim submission
Using a My Hanover Policy (MHP) account, our clients can easily file and track their claim from their laptop or smartphone.
Once enrolled in MHP, clients can also opt into text updates for their claim, as well as have easy access to their policy documents and information.
- 2. Information gathering
After a claim is filed, a dedicated marine claims professional will attempt contact within 24 hours of the claim being assigned and gather information such as:
- Facts of loss
- Extent of damages
- Current situation of the claim
- Any feasible attempts at mitigating further damage to property
Every claim is unique in nature, and once the damage is assessed, an additional investigation or evaluation may be necessary before a resolution is reached.
- 3. Determination of coverage
The claims professional will review the client's coverage applicable to the claim.
- 4. Adjustment of the loss
The length of the adjustment period is dependent on the complexity of the case. The adjuster will contact the client explaining the determination of the claim value and answer questions about any portions of the claim that may not be covered by the policy.
Payment options will also be discussed at this point.
How we leverage technology
华体会 is committed to investing in technologies to help better serve clients. By finding ways to gather information faster, we can help to streamline the claims process. Some of the ways we employ technology are:
Drones
When applicable, 华体会 uses drone technology in the aftermath of a claim. By incorporating drones, our claims adjusters can significantly improve their ability to assess and process claims, leading to more informed decisions and a faster claims resolution process.
My Hanover Policy
Clients can leverage our app for fast claim filing and real-time tracking. They can file a claim directly from Hanover Mobile, track their claim in real time and view all of their up to date claims information.
What our customers are saying
"I could have seen where a lot of people would've just decided to give up and cash out because it was too hard to figure it all out. I just decided to keep trying every day, and Hanover just showed me the way to re-do it. There's no way I could have figured this all out by myself... I tell everyone to get Hanover Insurance. I couldn't have pulled it off without them."
- Rick Buck, Oregon
Learn more about our marine offerings
Let's start a conversation today
Contact a member of our team to learn more about our coverage and services.
The examples in this material are provided as hypothetical and for illustration purposes only. They are not provided as a possible outcome or result of any claims. Coverage of any claim is determined by the facts presented, the coverage terms, conditions, exclusions and limitations of the issued policy. Please refer to the issued policy for the coverage provided.
Claims experience you can trust
We take pride in our commitment to client satisfaction, offering personalized service and efficient solutions to help streamline the claims process. Our best-in-class claims adjusters have years of experience that provides a deep understanding of the complex intricacies leading to swift and accurate assessments. As the complexity of risks continues to evolve, resulting in a higher likelihood of losses, it has become increasingly crucial to depend on a team that can make the claims experience as seamless as possible.
Track record of excellence
83%
Claims satisfaction score
7,200/year
Claims handled on average
300+
Years of combined experience
Why 华体会?
Responsiveness
As a part of our commitment to excellence, contact will be attempted within 24 hours of the claim submission.
Deep industry knowledge
Our experts are well-versed in industry-specific equipment, risks and operations. As a result, it eliminates the need to rely on others for specialized knowledge and helps facilitate a smoother claims process.
Specialized guidance
Each marine claims professional is aligned based on concentrations of specific coverage. This allows them to be deeply knowledgeable and experienced across their function area.
Consistency
Our alignment model helps to foster a consistent claims experience with our partner agents by working with familiar adjusters across claims of a similar nature.
What you and your clients should expect from our process
- 1. Claim submission
Using a My Hanover Policy (MHP) account, our clients can easily file and track their claim from their laptop or smartphone.
Once enrolled in MHP, clients can also opt into text updates for their claim, as well as have easy access to their policy documents and information.
- 2. Information gathering
After a claim is filed, a dedicated marine claims professional will attempt contact within 24 hours of the claim being assigned and gather information such as:
- Facts of loss
- Extent of damages
- Current situation of the claim
- Any feasible attempts at mitigating further damage to property
Every claim is unique in nature, and once the damage is assessed, an additional investigation or evaluation may be necessary before a resolution is reached.
- 3. Determination of coverage
The claims professional will review the client's coverage applicable to the claim.
- 4. Adjustment of the loss
The length of the adjustment period is dependent on the complexity of the case. The adjuster will contact the client explaining the determination of the claim value and answer questions about any portions of the claim that may not be covered by the policy.
Payment options will also be discussed at this point.
How we leverage technology
华体会 is committed to investing in technologies to help better serve clients. By finding ways to gather information faster, we can help to streamline the claims process. Some of the ways we employ technology are:
Drones
When applicable, 华体会 uses drone technology in the aftermath of a claim. By incorporating drones, our claims adjusters can significantly improve their ability to assess and process claims, leading to more informed decisions and a faster claims resolution process.
My Hanover Policy
Clients can leverage our app for fast claim filing and real-time tracking. They can file a claim directly from Hanover Mobile, track their claim in real time and view all of their up to date claims information.
What our customers are saying
"I could have seen where a lot of people would've just decided to give up and cash out because it was too hard to figure it all out. I just decided to keep trying every day, and Hanover just showed me the way to re-do it. There's no way I could have figured this all out by myself... I tell everyone to get Hanover Insurance. I couldn't have pulled it off without them."
- Rick Buck, Oregon
Learn more about our marine offerings
Let's start a conversation today
Contact a member of our team to learn more about our coverage and services.
The examples in this material are provided as hypothetical and for illustration purposes only. They are not provided as a possible outcome or result of any claims. Coverage of any claim is determined by the facts presented, the coverage terms, conditions, exclusions and limitations of the issued policy. Please refer to the issued policy for the coverage provided.