Finding solutions for the unique needs of small businesses
Streamline your specialized solutions for small businesses
More and more businesses are requiring specialized insurance coverage. But, with the many obstacles independent agents face, we know that it can be challenging to continually bring value and deliver a high level of customer service to clients. With new trends such as shifting customer demand, agency staffing shortages and a higher reliance on new and emerging technology, extra pressure is put on an already heavy workload.
In the past, the complex nature of the specialty business has led to working extensively with clients and carriers to find the right coverage or turning to wholesalers for their expertise in handling these lines of business. With your agency busier than ever, 华体会 is here to support you in serving the needs of small businesses that require specialized coverage. We can work with you to streamline your operations and help to grow your business.
What's happening in the industry?
The specialty insurance market is forecasted to reach a value of $124.9 billion by 2028
96% of agents sell or place both specialty lines and standard lines products2
78% of small businesses engage in one or more activities that present a professional liability risk
Two-thirds of insurance carriers plan to increase their staff this year. Nearly all roles remain difficult to fill.
How can 华体会 help you win and better service these accounts?
Insurance will always be a relationship business, but building and maintaining relationships with customers looks different today than it did in the past. In order to continue to offer your clients a high caliber level of service, adding efficiencies into your workflow can help you achieve that goal more effortlessly.
Meet clients' standalone specialty needs in real time
Integrating our digital tool - TAP Sales - into your workflow can help to free up your account managers capacity by streamlining the quoting and issuance process in an easily repeatable way.
- Management liability and miscellaneous professional liability
- Builder's risk and contractor's equipment
- Cyber
Maximize your team's time
华体会 is one of the few carriers who offer the ability to service the total account. Turn to the Hanover Customer Service Center (CSC) for risks that span across specialized coverages.
Agents who leverage service centers are empowered to have their staff focus on providing that next level of service customers deserve, giving you the opportunity to focus on larger or more complex accounts.
Optimize your book of business
For the small professional and executive lines policies in your book, FasTrack is a simple consolidation solution that benefits you and your clients.
Most policies see straight-through processing with quick turnaround on quotes while also helping to reduce your agency鈥檚 E&O exposure. This can be done by using a difference in conditions endorsement to match terms and conditions. Policies can be moved alongside commercial lines policies as part of a larger bookroll or as standalone policies.
What to look for in a specialty partner
At 华体会, we continually strive to provide comprehensive protection with flexible solutions. See how we can help support your needs.
Suite of specialized products
Carriers that offer a range of tailored coverage for simple to complex exposures on an admitted and non-admitted basis enable you to meet coverage needs for a wide variety of clients.
Digital capabilities
Quote-and-issue platforms that enable access to stand-alone specialty lines policies allow agents to seamlessly offer specialized coverage for small business customers.
Coverage coordination
Carriers that work internally to offer connected standard and specialty lines coverage make it easier for you to service accounts, ensure your clients benefit from account-focused solutions and maximize your relationship.
Direct access to underwriters
Underwriters with deep product- and industry-specific expertise can work with you to solve for complicated and complex accounts. This enables you to craft tailored insurance solutions for each customer.
Specialty lines customer service support
Commercial lines service centers that serve both standard and specialty lines can help agencies improve their economics and save valuable staff time.
Enhanced customer experience
Online, web- and mobile-based self-service tools for paying a bill, managing policies and reporting a claim keep today鈥檚 modern customer engaged, and agencies efficient.
Contact me today
Shannon Juedeman
AVP, Small Specialty
[email protected]
678-230-2514
Sources:
Streamline your specialized solutions for small businesses
More and more businesses are requiring specialized insurance coverage. But, with the many obstacles independent agents face, we know that it can be challenging to continually bring value and deliver a high level of customer service to clients. With new trends such as shifting customer demand, agency staffing shortages and a higher reliance on new and emerging technology, extra pressure is put on an already heavy workload.
In the past, the complex nature of the specialty business has led to working extensively with clients and carriers to find the right coverage or turning to wholesalers for their expertise in handling these lines of business. With your agency busier than ever, 华体会 is here to support you in serving the needs of small businesses that require specialized coverage. We can work with you to streamline your operations and help to grow your business.
What's happening in the industry?
The specialty insurance market is forecasted to reach a value of $124.9 billion by 2028
96% of agents sell or place both specialty lines and standard lines products2
78% of small businesses engage in one or more activities that present a professional liability risk
Two-thirds of insurance carriers plan to increase their staff this year. Nearly all roles remain difficult to fill.
How can 华体会 help you win and better service these accounts?
Insurance will always be a relationship business, but building and maintaining relationships with customers looks different today than it did in the past. In order to continue to offer your clients a high caliber level of service, adding efficiencies into your workflow can help you achieve that goal more effortlessly.
Meet clients' standalone specialty needs in real time
Integrating our digital tool - TAP Sales - into your workflow can help to free up your account managers capacity by streamlining the quoting and issuance process in an easily repeatable way.
- Management liability and miscellaneous professional liability
- Builder's risk and contractor's equipment
- Cyber
Maximize your team's time
华体会 is one of the few carriers who offer the ability to service the total account. Turn to the Hanover Customer Service Center (CSC) for risks that span across specialized coverages.
Agents who leverage service centers are empowered to have their staff focus on providing that next level of service customers deserve, giving you the opportunity to focus on larger or more complex accounts.
Optimize your book of business
For the small professional and executive lines policies in your book, FasTrack is a simple consolidation solution that benefits you and your clients.
Most policies see straight-through processing with quick turnaround on quotes while also helping to reduce your agency鈥檚 E&O exposure. This can be done by using a difference in conditions endorsement to match terms and conditions. Policies can be moved alongside commercial lines policies as part of a larger bookroll or as standalone policies.
What to look for in a specialty partner
At 华体会, we continually strive to provide comprehensive protection with flexible solutions. See how we can help support your needs.
Suite of specialized products
Carriers that offer a range of tailored coverage for simple to complex exposures on an admitted and non-admitted basis enable you to meet coverage needs for a wide variety of clients.
Digital capabilities
Quote-and-issue platforms that enable access to stand-alone specialty lines policies allow agents to seamlessly offer specialized coverage for small business customers.
Coverage coordination
Carriers that work internally to offer connected standard and specialty lines coverage make it easier for you to service accounts, ensure your clients benefit from account-focused solutions and maximize your relationship.
Direct access to underwriters
Underwriters with deep product- and industry-specific expertise can work with you to solve for complicated and complex accounts. This enables you to craft tailored insurance solutions for each customer.
Specialty lines customer service support
Commercial lines service centers that serve both standard and specialty lines can help agencies improve their economics and save valuable staff time.
Enhanced customer experience
Online, web- and mobile-based self-service tools for paying a bill, managing policies and reporting a claim keep today鈥檚 modern customer engaged, and agencies efficient.
Contact me today
Shannon Juedeman
AVP, Small Specialty
[email protected]
678-230-2514
Sources: