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Your agency is built on meaningful relationships, and you've worked hard to provide your customers the exceptional service they deserve.

But exceptional service does not mean having to handle everything. It means having deep, consultative relationships built on trust.

Unfortunately, many agents get stuck spending their time on the transactional aspect of these relationships, and not enough time on what will grow their business. And, with agency talent becoming more expensive and harder to find, many agency owners find themselves walking a tightrope. 

 

That's why now is the time to talk about partnering with the Hanover CSC.

What makes your agency different from directs

Your customers' trust in you goes well beyond answering billing questions - any direct carrier can do that. Your relationships are built on you being a trusted adviser who proactively looks out for them and their unique needs.

Agents who leverage service centers are empowered to have their staff focus on providing that next level of service customers deserve. Imagine how your agency could grow if your staff wasn't preoccupied with handling transactional calls. 
 

The state of agency staffing today

Roger Sitkins, a well-known insurance industry expert, estimates that 80% of customers generate only 20% of your revenue, yet they use up 70% of your expenses. So it has long been the case that a service center is truly the most cost-effective way to handle your agency's day-to-day while your staff focuses on agency growth.

But there is a new factor to consider as well: today's hiring environment. The talent you have is getting more expensive to retain, while departing staff will be getting harder and more costly to replace. This is why this is an urgent time for your agency to discuss adopting the service center model. 
 

How can we help you?

According to our data, agents who work with a service center write 46% more new business in the first year. And when it comes to ����� CSC, there are some more success stats to consider as well. 

Strengthening the relationships you value

We understand that you don't want to lose connection with your clients. Especially because, according to research conducted by Harvard Business Review, acquiring a new customer is up to 25 times more expensive than retaining an existing one. 

When you work with ����� CSC, we complete simple transactional and service requests on behalf of your agency, taking a consultative approach. We do this work, and keep you informed, so you can focus your time providing expertise and value for the customers you serve. Plus, you'll have a dedicated consultant assigned to partner with your agency. Simply put: we service the customers, you own the relationship.

 

 

 

 

Service support

We handle nearly half a million calls each year.

45% of our calls pertain to policy, premium or billing questions.

Sales support

We help your agency retain valuable business and grow new business.

35% of our calls pertain to adding endorsements.

Retention support

Our dedicated customer loyalty team can help your agency retain customers in danger of going direct.

 

 

 "I wanted to give a shout out to your rep. He was extremely helpful, resolved all the issues we had. Very professional and I could hear a smile in his voice. Thank you, it is always a pleasure when I call the service center for assistance."

- Hershey Insurance Agency

What is CSC Live?

With over 300 licensed agents, we have the capabilities and resources to help you offer your customers a great experience. But don't just take our word for it. With CSC Live, you have the opportunity to preview our support team in action, taking live calls from live customers during a peak call time. Sign up now for: 
 

And if you'd prefer to listen in on your own time, attend our event featuring Hanover Personal Lines leaders and real call samples. This event is available to view anytime at your convenience.