What to do when an auto accident occurs

At the scene

Auto accidents can be upsetting. Our first concern is you and your employees' safety. If you are able to drive and your vehicle is operable, your first step should be to drive to the side of the road to avoid further risks. Once safe, follow these important tips:

Assist injured parties and contact 911 for ambulance services, if needed.
Contact the police to complete an accident report.
Do not admit fault and make no payments or promises to anyone.
Use our to collect the names, addresses and insurance information of all persons and vehicles involved in the accident.
Take pictures of damage to all vehicles. Preserve dashcam footage, if available.
If you're an employee, please contact your supervisor for next steps.
If you're a policyholder, contact your agent or submit a claim directly by calling us at 800-628-0250 or using our .

Keep this information handy

You never know when an accident might happen. Download this printable guide and store it in the glove compartments of all your company vehicles. It contains space to record all the critical information you need, in the event of an accident.

Valuable services to get you back on the road

As a Hanover policyholder, you have a number of service options to help you during and after an accident, such as:

Exclusive repair shop partnerships

Guaranteed repairs for life of the vehicle
Minimal paperwork and out-of-pocket expenses
No waiting for approvals
2,800 conveniently located shops

Locate a shop near you

Safelite glass service

Convenient in-shop or mobile repair/replacement, 24/7

Hanover SNAP app

Once a claim has been reported, the adjuster will send the policyholder a link to the app
Allows policyholder to expedite the claims process with mobile phone photos of damaged vehicles

Enterprise Car Rental

Large, modern fleet of vehicles at more than 6,000 locations nationwide
Hanover call center reps can immediately set up a rental reservation