Commercial auto claims: driven to be the best

We know how disruptive an auto accident can be, adding financial stress to businesses and personal stress to employees. That’s why we’ve designed our auto claims services to deliver prompt and professional service. Hanover policyholders have 24/7 access to experienced auto claims professionals, and a wide range of special services and partnerships to help businesses get back on the road. As part of the total business insurance solution, commercial auto insurance can be bundled and billed with other Hanover policies, saving time and reducing administrative headaches.

Putting the brakes on risk

We offer comprehensive risk solutions services that help businesses prevent losses and claims before they occur, including:

Organizational fleet safety program �� free online management training course on fleet safety, and strategies for effective implementation
Hanover Driver Safety Advantage �� free online driver training courses on topics including defensive driving, distracted driving, pre-trip inspections, and more
Hanover risk solutions partners �� special discounts on motor vehicle records checks, driver monitoring, GPS monitoring, driver training, security cameras and video alarms
hanover.com/risksolutions �� download assessments, checklists and articles on vehicle maintenance, accident reporting and investigation, driver motivation, safety policies and more

Hanover commercial auto claims services

WHAT WE PROVIDE	HOW BUSINESSES BENEFIT
24/7 claims reporting hotline	Claims team assigned immediately First response within 24 hours
Quest roadside assistance	24/7 access to 35,000 service providers No out-of-pocket policyholder costs Tow coordinated by a Hanover adjuster
Exclusive repair shop partnerships	Guaranteed repairs for life of the vehicle Minimal paperwork and out-of-pocket expenses No waiting for approvals 2,800 conveniently located repair shops
Safelite glass replacement service	Convenient in-shop or mobile repair/replacement, 24/7
Hanover SNAP App	Allows policyholders to initiate the claims process with mobile phone photos of damaged vehicles No need for an appraiser to physically inspect damaged vehicle Saves time and maximizes efficiency
Enterprise car rental	Large, modern fleet of vehicles at over 6,000 locations nationwide Call center reps can immediately set up a rental reservation
Special account claims unit	Claim liaisons coordinate higher-value and complex claims with field offices and front-line adjusters
Post claims review/consultation	Agent/policyholder discussion of completed

If a loss occurs

�� offers three convenient methods to file a claim:

116-10047 (4/17) LC 2017-079