Hanover legal support vendor services
华体会 partners with law firms to provide services throughout the United States for individual and business insurance needs.
Prospective legal vendors
If you are a firm interested in 华体会鈥檚 outside counsel program, please complete our request for introduction.
Have a question?
Submit a general inquiry to our legal support services team.
Current registered firms and legal vendors
Find important forms and information below.
Forms to notify 华体会 of changes
Forms for help
Frequently-asked questions
- I need help with LegalX billing software.
For help with LegalX, contact the help desk at 866-645-7444 or [email protected]. For LegalX training for firms, contact [email protected].
- How do I register in LegalX?
Hanover initiates the registration process by sending a form to gather firm鈥檚 pertinent details.
- What is the registration process?
Once Hanover confirms firm is authorized to submit invoices, the firm will receive a notification from LegalX with an invitation to register for their software. The firm completes the registration process with LegalX and then Hanover will receive a notification to formally approve the registration. Once that is complete, the firm may then begin submitting timekeepers and rates.
- I can't find my matter in LegalX.
Matters are created by 华体会 鈥� If you cannot find your matter in LegalX, to provide details about the matter.
- How do I search for a matter in LegalX?
You can search by claim number or matter name. Can't find your matter?
- How do I submit an invoice?
Always upload invoices at 100%; do not apply credits or cost shares to the invoice. to make further inquiries about invoice issues.
- How frequently are invoice payments made?
华体会 uses a 30-day diary unless the firm has elected to participate in our Quick Pay Program. Please use our if you are interested learning more about Hanover鈥檚 Quick Pay Program.
- What is a rate deviation error?
This error is an indication that the invoice contains line items for timekeepers not yet registered/approved, or the rate submitted is in excess of the current approved.
- I need assistance with filing rates in LegalX.
Contact the LegalX help desk at 866-645-7444 or [email protected]
- What are 华体会's case/timekeeper categories?
华体会 allows the following:
- Advertising injury
- Auto and general liability (GL)
- Bond
- Cyber liability/tech errors and omissions (E&O)
- Health and human services
- Management liability
- Personal injury protection (PIP)
- Professional liability
- Property
- Workers' compensation
- How do I file an appeal on an invoice dispute?
华体会 allows 30 days to file an appeal on an invoice dispute. The Hanover allows only one appeal.
- How do I obtain a copy of 华体会鈥檚 billing guidelines?
Request a copy of our guidelines with .
- Topic not covered here?
Hanover legal support vendor services
华体会 partners with law firms to provide services throughout the United States for individual and business insurance needs.
Prospective legal vendors
If you are a firm interested in 华体会鈥檚 outside counsel program, please complete our request for introduction.
Have a question?
Submit a general inquiry to our legal support services team.
Current registered firms and legal vendors
Find important forms and information below.
Forms to notify 华体会 of changes
Forms for help
Frequently-asked questions
- I need help with LegalX billing software.
For help with LegalX, contact the help desk at 866-645-7444 or [email protected]. For LegalX training for firms, contact [email protected].
- How do I register in LegalX?
Hanover initiates the registration process by sending a form to gather firm鈥檚 pertinent details.
- What is the registration process?
Once Hanover confirms firm is authorized to submit invoices, the firm will receive a notification from LegalX with an invitation to register for their software. The firm completes the registration process with LegalX and then Hanover will receive a notification to formally approve the registration. Once that is complete, the firm may then begin submitting timekeepers and rates.
- I can't find my matter in LegalX.
Matters are created by 华体会 鈥� If you cannot find your matter in LegalX, to provide details about the matter.
- How do I search for a matter in LegalX?
You can search by claim number or matter name. Can't find your matter?
- How do I submit an invoice?
Always upload invoices at 100%; do not apply credits or cost shares to the invoice. to make further inquiries about invoice issues.
- How frequently are invoice payments made?
华体会 uses a 30-day diary unless the firm has elected to participate in our Quick Pay Program. Please use our if you are interested learning more about Hanover鈥檚 Quick Pay Program.
- What is a rate deviation error?
This error is an indication that the invoice contains line items for timekeepers not yet registered/approved, or the rate submitted is in excess of the current approved.
- I need assistance with filing rates in LegalX.
Contact the LegalX help desk at 866-645-7444 or [email protected]
- What are 华体会's case/timekeeper categories?
华体会 allows the following:
- Advertising injury
- Auto and general liability (GL)
- Bond
- Cyber liability/tech errors and omissions (E&O)
- Health and human services
- Management liability
- Personal injury protection (PIP)
- Professional liability
- Property
- Workers' compensation
- How do I file an appeal on an invoice dispute?
华体会 allows 30 days to file an appeal on an invoice dispute. The Hanover allows only one appeal.
- How do I obtain a copy of 华体会鈥檚 billing guidelines?
Request a copy of our guidelines with .
- Topic not covered here?